Leading software company cites Rockford’s excellent sales revenue performance and strategic account penetration for Peachtree

November 21, 2011

Sage Software, the leading global supplier of ERP, CRM and HRM solutions to medium and large organizations, has named its partner Rockford Computers LLC as ‘2011 Sage Peachtree Reseller of the Year’ for the UAE. The award was given in recognition of Rockford’s excellent revenue sales performance and the strategic account penetration of Sage Peachtree accounting solutions in the UAE.

Sage’s ‘Peachtree Reseller of the Year’ award is given to a Sage Premier Partner that has contributed noteworthy revenue input and has excelled in growth, strength of partnership and business development. Rockford, which has been a strategic partner with Sage since 2008, has played a major role in the successful implementation, training & support of Sage Peachtree. In fact, the company has grown their Sage Business by more than 50 per cent YOY during the tough time.

“Being a partner-centric business, the success of our key solutions and applications like Sage Peachtree are dependent on the expertise, commitment and performance of our partners,” said Reggie Fernandes, Director - Gulf Operations, Sage Software. “Over the last year, Rockford has demonstrated all of the merits of a strategic and ideal partner, ably proving its proficiency and understanding of the UAE SME market and the importance of delivering reliable support for the Peachtree solutions.”   

Sage Peachtree 2012 is an integrated SME accounting suite that gives organizations the ability to copy transactions, increase efficiency, and get more work done faster. The solution brings affordable business intelligence to SMEs, small manufacturers and distributors across the Middle East region. Making use of the Microsoft Excel interface, Sage Peachtree Business Intelligence enables robust reporting and easier access to Sage Peachtree data. The strategic and powerful business intelligence feature pulls information directly from the system without the need for export or manipulation, with built-in templates for sales, purchasing and financial reporting, reports are always current with latest data so organizations can readily analyze the data that matters most to them to help make quicker and better informed decisions.

Among the Sage Peachtree 2012 line of solutions, Sage Peachtree Quantum is presented as the most comprehensive application with features and enhancements around workflow automation and dashboard customization. It provides users with a simple and easy-to-work-with integrated accounting solution with enhanced performance and capacity from 5 to 40 named users. Another offering, Sage Advisor, helps organizations maximize software investment by following usage patterns and intuitively offering brief, personalized ‘show me how’ demos and guided tips and tricks.

“We thank Sage for their confidence and trust in naming us as their ‘Reseller of the Year.’ Sage’s integrated line of products and our expertise in deployment, integration and support represent a perfect combination for SME’s who are on the lookout for collaboration, information-sharing and decision making support solutions. We have always maintained confidence in Sage and its key line of software solutions, which gives our customers a smooth and hassle free transition from using an SME solution to an ERP solution, offering a strong proposition for business. Our success has been in developing new market opportunities and positioning Rockford as the ideal complement to Sage’s Peachtree products and growing needs of the SME’s in the UAE,” concluded Murtuza Md Husain, General Manager, Rockford Computers LLC.

Strategic partnership to focus on growing needs for automation among SMEs in the region

August 04, 2011

Sage Software, the leading global supplier of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Management (HRM) Solutions to medium and large organizations, has named ADAM IT Solutions as its newest partner for the UAE. Under the partnership agreement, ADAM IT Solutions will be handling key solutions like Sage CRM and Accpac ERP and will particularly target SMEs and larger enterprises across all industry segments. The new alliance, which will also include a role in software development, is expected to help address the demand for more automation among SMEs in the region.

ADAM IT Solutions is looking to leverage Sage’s diverse portfolio of ERP and CRM solutions across key markets in the UAE. Both parties are expected to gain advantageously over the newly signed partnership, with ADAM IT Solutions becoming more technically competent with its alignment to a leading global IT brand while Sage is expected to increase its client base and improve ROI. Sage’s integrated suite of ERP and CRM solutions have been developed to help SME’s in the Middle East and the UAE in particular; leveraging on technology use and maximizing the return of enterprise system investment. Utilizing Sage offers key features like software delivering functionality, cost of ownership, ease of use and the promotion of service excellence in today’s global market.

“Our partnership with Sage reflects our continued confidence and trust towards its line of strategic CRM and Accpac ERP solutions. We can personally vouch for these products as we are one of the many satisfied customers of Sage,” said M Naveed Ul Haq, General Manager, ADAM IT Solutions. “We are proud to have aligned ourselves with an industry leader like Sage and we expect this partnership to play a key role in our commitment to develop superior technologies in the UAE. With Sage as our partner, we now have the advantage of offering a comprehensive portfolio of services and solutions that can meet the automation demands of SMEs and larger enterprises.”

Sage has reportedly amassed over 6.1 million users from around the world and has identified the Middle East as one of its key markets. The region has already seen an upsurge in the demand for effective and reliable IT solution offerings, with strong preferences towards developed brands and customization. In line with this, Sage has expressed confidence in consolidating its Middle East leadership by reaching out to local companies and promoting the benefits and advantages of its range of ERP and CRM solutions.

“Our alliance with ADAM IT Solutions complements the importance we have placed on our partners and the role they play in meeting customer demands and requirements. This move takes us one step closer to our goal of providing ultimate customer satisfaction and our vision to expand our presence in the UAE and the rest of the Middle East region. This partnership will help us strengthen our customer base in the region and also allow us the opportunity to tap into newer markets and segments,” concluded Reggie Fernandes, Director - Gulf Operations, Sage Software Middle East.

Newly formed strategic alliance with Al Taqnyah to help increase productivity and efficiencies in various UAE government entities

May 12, 2011

The IT software spending of the public sector of GCC member countries is expected to reach USD 2.6 billion in 2011 and shows a 14.3 per cent increase from the previous year, according to a recent report from IDC, global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets.  In line with this expected increase in IT spending, Sage Software, the leading global supplier of ERP, CRM and HRM solutions to medium and large organizations, has announced its partnership with Al Taqnyah Business Solutions, a subsidiary of the UAE-based ARMS Group. The newly formed alliance intends to leverage key solutions among the various government and semi-government offices in the UAE.

According to the IDC report, economies of the GCC states are implementing key strategies that not only ensure an increased output in process and productivity, but also provide integration between interconnected departments; ensuring a smoother flow of information and a better way of maintaining and archiving data. The expected USD 2.6 billion in IT spend represents 30 per cent of the IT software spending of public sectors across the Middle East, Turkey and Africa. Sage’s strategic partnership with Al Taqnyah aims to achieve at least 5 per cent of the current market share for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) products in the public sector. The company enters into the partnership with its key product solutions like Sage ERPX3, Sage CRM and Sage Accpac. Al Taqnyah provides powerful, highly integrated solutions for customers seeking to automate their business processes through professional implementation and the use of internationally recognized information systems, supported by highly skilled professional consultants. The company also offers localized world-class e-solutions and e-services by partnering with leading organizations around the world and by adhering to its clear vision, mission and core values.

“Our partnership with Sage Software marks the start of a strategic relationship that aims to provide UAE government bodies with effective and reliable solutions,” said Engr. Yassir Hassan Al Naeem, CEO, ARMS Group. “This partnership will also bring us close to our vision of being a leading service provider for the region. Finally, the alliance between Sage and Al Taqnyah offers an exciting future for the customers who will benefit from the combined power and expertise of the two companies.”

Sage Software has revealed that it remains upbeat towards seeing main growth drivers in the UAE market for 2011 - which has shown a strong demand for CRM solutions. The company has further shared that even during tough economic times; the demand for more CRM products will continue to grow. The region is now witnessing an influx of activity across all verticals, which have been brought about by efforts to recover from the impacts of the global financial crisis. The renewed vibrancy is being accompanied with the need for strategic and reliable software that can help bolster productivity and ensure smooth integration in the flow of data being handled. 

“The main focus of this partnership between Al Taqnyah and Sage Software is to bring highly valued ERP solutions for the public sector and also for small to medium enterprises in the UAE. The growing need for ERP solutions across the public and private sectors gives us the advantage of leveraging key solutions to help them improve on efficiencies and productivity,” said Dr. Usman, Managing Director, Al Taqnyah Business Solutions. “Sage is offering a wide range of business solutions from Financial Management, Customer Relations Management and Human Resources; thereby providing a comprehensive service that can be applied up to enterprise level. We are keen to get started and envision a strong and successful partnership with Sage for the long term.”

“The current efforts towards recovering from the global financial crisis have created an accompanied demand for IT solutions that provide the best results for governments and corporations in the UAE. Our wide range of CRM and ERP solutions offer a host of benefits and advantages that will definitely help our partners - making it easy for the end-users to operate, without reducing the functionality. Sage Software remains steadfast in its commitment to provide all businesses with the essential software to help improve their businesses,” concluded Reggie Fernandes, Director - Gulf Operations, Sage Software Middle East. 

Latest IDC report reveals ME region’s IT software segment to expand at an average annual growth of 12.8 per cent by 2014

April 21, 2011

Small Medium Enterprises (SME) in the UAE are expected to drive in an increase in spending, particularly in key Enterprise Application Software (EAS) solutions, according to Sage Software, the leading global supplier of ERP, CRM and HRM solutions to medium and large organizations. The UAE has been identified as one of the region’s fastest growing ERP and CRM markets as witnessed by its growing number of companies making key transitions from manual environments to fully automated back-office systems. The leading software provider further revealed that the increasing awareness towards the significance of implementing a strategic and reliable ERP and CRM solutions package is seen as a major factor in driving in this increase.

Sage has shared that their upbeat attitude towards the predicted increase is in line with a recent IDC report stating that the Middle East and North African (MENA) region’s EAS segment expected to return to double-digit growth rates from 2010 after suffering a considerable slowdown in growth in 2009 due to the impact of the global economic crisis on the region. According to the report, the region is predicted to expand at an average annual growth rate of 12.8 per cent by 2014. In line with this, the UAE has identified education, healthcare and government sectors as key verticals that are poised to be the fastest growing EAS spenders over the next five years.

“The Middle East region’s SME segment is on the move towards recovering from the impact left by the global financial crisis. This is ably displayed in the influx of economic activity throughout the region. In line with this healthy show of activity, we are seeing increased spending in strategic enterprise application software among key countries like the UAE and the KSA,” said Reggie Fernandes, Director - Gulf Operations, Sage Software Middle East. “Regional SME’s are now investing in ERP and CRM solutions that can be easily integrated with their existing IT infrastructure and can also help address their dynamic needs. Our strength lies within a strong customer advocacy program that assures our customers of acceleration and growth.”

A recent report from Gartner, shows that worldwide enterprise software revenue is set to surpass USD253.7 billion in 2011; reflecting an increase by 7.5 per cent from 2010. The report shares that firms are increasingly looking to invest in improving their business intelligence and content management systems to cope with the continuously changing market demands. The increase is also evident in the Middle East and North African (MENA) region, ably demonstrated by the strategic software investments made by some nations. In fact, the UAE reportedly posted over USD559 million spent on new software in 2010. Understanding the importance of leveraging essential and strategic EAS software across different verticals in the region, Sage has identified the UAE as one of its strongest markets in the region and will be organizing a special seminar entitled ‘Don’t slow down: boom time ahead’ in May. The seminar is aimed at capitalizing on growth and development in Abu Dhabi. The company has grown from offering desktop accounting packages to full-blown ERP and CRM solutions, owning as much as a 30 - 40 per cent market share in the UAE in its product niches.

“The growing dependence of UAE SME businesses on strategic enterprise application software demonstrates the market’s maturity and direct approach towards the management of resources and automation of processes. The success of our recent series of seminars in KSA and the UAE affirms the zealous interest of local companies in adopting EAS to drive their own growth. In line with this, we are planning to invest in more initiatives for UAE SME businesses; helping them become better equipped and ready to respond to the changing market conditions through our ERP, CRM and HRM solutions,” concluded Fernandes.

SME’s in the UAE are now witness to an influx of activity across all verticals, which have been brought about by efforts to recover from the impacts of the global financial crisis. In line with this, Sage Software, in partnership with Voxtron, an international software developer for customer interaction solutions, recently organized a seminar on customer advocacy and its role in attaining customer power. The event tackled key issues like increasing the number of people that recommend your product or service; improving customer loyalty and retention rates; meeting the challenges of systems integration for better customer service and how to track and respond to feedback about your product and service on the internet.

Sage Software hosts seminar in Qatar on how business management solutions can help boost local SME companies’ growth

Sage Software, the leading global supplier of ERP, CRM and HRM solutions to medium and large organizations, recently hosted a senior-level seminar for SME companies, under the theme ‘Be In The Game’, at W Hotel in Qatar. The event, which was held in cooperation with Qatar Technology Solutions, Al Mana & Partners and VST Global and in partnership with BDO Jawad Habib, GBM and the Supreme Council for ICT in Qatar, featured some of the country’s top Small and Medium Enterprises (SME) experts discussing key topics that included how to leverage SMEs in the upcoming growth economy. The seminar also centered on the discussion and sharing of modern business tactics and strategies, which included the importance of systems; employee empowerment; business efficiencies; cash flow significance for growing companies; customer advocacy; increasing business visibility and setting your business’ 2020 goals.

Qatar, the upcoming host to the 2022 World Cup, has captured the attention of leading global corporations worldwide aiming to tap into opportunities presented by the fast growing economy. With its Gross Domestic Product (GDP) estimated to exceed 12.8 per cent in 2011 and heavy investments expected to be directed toward its infrastructure development, Qatar is ripe to embrace SMEs as key parts of the country’s growth. The SME forum allowed Sage to help the participating companies in generating more business and inspire participation in Qatar’s economic upturn. The company was also able to highlight its solutions such as the Extended Enterprise edition of Sage Accpac ERP and Sage CRM, and how SME organizations in Qatar can benefit from them and be an integral part of Qatar’s economic growth.

Vikram Suri, Managing Director – Middle East & India, Sage Software, said: “More enterprises around the world are eyeing Qatar as a platform for growth and are adopting key technologies that can provide them with an edge in this dynamic market. By using the right business solutions such as those offered by Sage, SMEs in particular can enhance their efficiencies and be fully prepared to reap the benefits of Qatar’s growth. Our seminar has surely enabled SMEs to identify and analyze business trends, align their strategies accordingly and learn how to adapt to today’s constant market changes.”
 
Sage continues to reach out to local companies and promote the strategic benefits of its business. The company is actively taking measures to capitalize on Qatar’s thriving IT market, which BMI predicts will be worth USD 50 million by 2014. More enterprises, including SMEs, are investing heavily on their IT infrastructure and on basic solutions for financial concerns to streamline their operations and keep pace with their competitors. Through the seminar, Sage highlighted how CRM is becoming a norm and an important driver for the success of future businesses in Qatar. Sage’s CRM solutions in particular provide a 360-degree view of organizations which enables its clients to effectively manage, retain and service their customers. Sage offers SMEs highly customizable software designed for various verticals across all sectors that can significantly boost business performance and profit. With more than 6.1 million customers worldwide, Sage has the expertise to help create positive results for any enterprise.

“Businesses today have become more interactive and customer focused—with the success and growth measured by the total number of satisfied customers you have at the end of the day. Realizing this important factor, Sage is committed to providing its customers with a wide comprehensive range of CRM and ERP based software that is not only focused on improving customer relations but also help promote more efficiency and productivity in a company’s operations,” concluded Suri.

Leading global solutions provider’s ‘SageCRM’ wins industry accolades proving it’s the most ideal easy-to-use CRM tool for today’s SMEs and large organizations

January 09, 2011

Sage Software, the leading global supplier of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Management (HRM) solutions to medium and large organizations, has capped off a remarkable year with the ‘Best Technology Implementer of the Year’ award and the ‘Best Technology & Online Business of the Year’ award during the recently concluded SME Advisor – Stars of Business Awards 2010, presented by SME Advisor magazine and Abu Dhabi Commercial Bank. Nominated in 5 of the 22 categories of this year’s edition of the event, the two awards received recognize the leading company’s ‘SageCRM’ solution as a highly effective and reliable business tool for today’s Small Medium Enterprises (SMEs) and larger companies and organizations. To further affirm SageCRM’s stature as the most ideal CRM tool for today’s businesses, Al Rostamani International Exchange (ARIE), one of Sage Software’s clients, was also awarded in two categories for its implementation of the ‘SageCRM’ solution.

The ‘SageCRM’ solution, which is an easy-to-use, quick-to-deploy Customer Relationship Management solution comprising sales, marketing and customer service automation, complements Sage Software’s strategic commitment to provide customers with key solutions that make things faster and better. Over the past 25 years, the company has received a wide number of awards and citations for its move to help businesses increase efficiencies and productivity. The company prides itself in its core abilities and skills that include the ability to customize solutions for customers; the ability to localize the product in any language of choice; the strength of its product, which have been developed by Sage developmental partners and the ability to provide 24/7 support.

“We are extremely humbled with the two awards that have been awarded to us by the SME Advisor - Stars of Business Awards. The confidence that they have given to us inspires us further to remain more steadfast in our commitment to provide innovative yet easy to use software for today’s SMEs and organizations,” said Vikram Suri, Managing Director, Sage Software Middle East. “Over the last 25 years, our company’s main focus is to help businesses improve on both efficiencies and productivity by leveraging our products and solutions like ‘SageCRM’, which was developed to help enhance Customer Relationship Management. We strongly value what our customer’s say about our products and these two awards tell us how satisfied they are with Sage’s wide array of products and solutions.”

ARIE, which is an excellent example of a successful Sage Software implementation, was awarded the ‘Best Effective Financial Implementation’ award and the ‘Best Banking and Finance Support Partner’ award. The adoption of ‘SageCRM’ has afforded the company key benefits and advantages like increased customer satisfaction; operational risk mitigation; cost reduction and sales improvements. The new software allowed ARIE to leverage itself in the use of modern technology - utilizing computerized operating systems and telemarketing programs that have led to an increase in customer loyalty percentage.

“We also congratulate Al Rostamani International Exchange for winning two awards; your success is our success as well. The achievements of our clients leave a strong positive impact on Sage’s wide array of products and solutions - reflecting not only the effectiveness and reliability of the software they have chosen but also the strong customer support and assistance that we have provided for them. The full suite experience that we deliver to our clients clearly sets us apart from other competing companies in the market today,” concluded Suri.

The SME Advisor - Stars of Business Awards is an annual awards program by SME Advisor magazine that seeks to honor achievements in various categories that are based on business functions and industry verticals. The awards were judged by a select panel of industry leaders, after an intensive audit of 3,500 nominations was carried out by Morison Menon and were capped off in an awards ceremony that was highly attended by various SME representatives, business leaders and senior government officials.

Strategic partnership between Sage and Ambit Keytech to complement growing demand for CRM solutions in retail sector

December 21, 2010

The demand for CRM solutions will continue to increase as a recent BMI report predicts that the UAE’s retail sales is expected to grow from an estimated USD 20.44 billion (AED 75.05 billion) in 2010 to USD 26.41 billion (AED 97 billion) by 2014, says Sage Software, the leading global supplier of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Management (HRM) solutions to medium and large organizations. According to the leading software provider, the need to develop and enhance CRM based solutions reflects the growing competitiveness among businesses today - making customer service an important aspect of business operations. The strategic partnership between Sage and Ambit Keytech, a specialized provider of Enterprise Solutions and Technology Services, aims to address this growing demand for customer centric solutions in the country’s retail sector.

A recent industry report from BMI has also pointed out that the UAE is expected to spend more than USD 580 million on computer software and solutions in 2010. Sage currently controls an excess of 30 per cent of the total UAE market share after witnessing a rapid transformation over the last couple of years from offering desktop accounting packages to full-blown ERP and CRM solutions. Sage Software is aiming to reach out to local companies and promoting the strategic benefits and advantages of its line of CRM solutions such as tracking of all customer interactions and allowing customer service teams to have complete access to timely and complete customer information.

Vikram Suri, Managing Director, Sage Software, said, “Sage Software values the importance of its partners and the role they play in helping you meet your customer’s demands and requirements. Our eight year partnership with Ambit Keytech not only reflects our commitment to develop better customer focused products and services but also brings us one step closer to our goal of providing ultimate customer satisfaction and our vision to expand our presence in the UAE and the rest of the Middle East region.”

Having successfully amassed over 6.1 million customers from all over the globe, Sage is looking towards reaching its target by reaching out to local companies and promoting the benefits and advantages of its range of CRM solutions. Ambit Keytech offers Sage CRM packages in key industries in the UAE like financial services, hospitality, manufacturing, logistics, automotive and real estate, and plans to target the retail industry with a solution that will manage the entire lifecycle of the customer and will also tap social networks to acquire customer intelligence and build connections with shoppers. These new software offerings from Sage and Ambit Keytech have been developed to help retail businesses in UAE leverage on technology use and maximize the return of their enterprise system investment - delivering functionality, cost of ownership, ease of use and the promotion of service excellence in today’s global market.

“We are very proud of the strategic partnership we have with Sage Software. Through the years, Ambit Keytech and Sage have been at the forefront of developing and launching prime customer service oriented software that aims to keep businesses at the top of their game. With Sage CRM you can improve the quality of sales and service at every touch point, including in-store sales, telephone, fax, internet, mobile and social media. Moreover, you can deliver the highly personalized attention that customers demand today. As a result, you can increase sales, profit margins, and customer loyalty while controlling costs like never before. Sage’s wide range of customer focused solutions leave companies with a sense of satisfaction and the advantage of growth in terms of profit and customer base,” concluded Jenit Ramaiya, Director, Ambit Keytech LLC.

Move in line with company’s aims to cater to Arab users and expand across GCC

November 28, 2010

Sage Software, the leading global supplier of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and Human Resource Management (HRM) solutions to medium and large organisations, has partnered with LinguaNext Inc., a developer of unique next-generation localisation solutions based in San Jose, CA, USA, to launch the first Arabic version of its top CRM and ERP solutions for SMBs in the UAE. This includes the Arabic language add-on for ‘Sage CRM’, ‘Sage Accpac’ and ‘Sage X3’, which allows customers to use the same software available internationally in the Arabic language. The move is in line with Sage Software’s aims to cater to the needs of Arab users in the UAE, by offering more adaptable software in their vernacular, which is also part of the company’s strategy to expand its reach across the region.

Sage Software Middle East will now work closely with LinguaNext, thereby leveraging its expertise in delivering vendor-independent products and solutions that power expedient, accurate and highly scalable localization of custom or off-the-shelf software applications. This partnership is expected to result in major benefits for Arabic users, which include eliminating the need to throw away existing software for want of localization support, zero code changes to applications, no updates required and better choice of products. In addition to the three flagship software products, LinguaNext has also provided non-English speaking users the ability to use Peachtree Quantum, Sage Software’s popular business accounting application.

“Our partnership with LinguaNext to launch the first Arabic version of ‘Sage CRM’, ‘Sage Accpac’ and ‘Sage X3’ underlines our commitment to the regional market by allowing our Arabic-speaking customers to acclimatize with the software faster, and in turn empowering them to solve business challenges promptly and efficiently,” said Vikram Suri, Managing Director, Sage Software - Middle East. “We are proud to be undertaking this initiative, which we expect to have a major impact on our target to increase our current 30 per cent share of the UAE market. LinguaNext’s proven expertise makes them the perfect partner, and we are confident to witness success as a result of this endeavour.”

Headquartered in San Jose, CA, USA, LinguaNext is the localization vendor of choice of many SMEs to large enterprises across the region. By facilitating localization for any language and region including right-to-left and complex scripts, the company provides solutions such as ‘LinguaPacks’ for packaged software and the ‘LinguaNext SPeeD Suite’ for custom applications. LinguaNext has over 10 Global 2000 customers and an installed base of over 1 million desktops using its solutions globally.

“Our LinguaNext add-ons for Sage products are based on the same ‘SPeeD Suite’ technology, which facilitates the localisation of critical core banking system and helps clients in the banking sector power their expansion into markets where Arabic language is a must. This level of compatibility is the foundation of our partnership with Sage Software, and we are pleased to be working with them to offer their flagship offering in the Arabic language. We have also witnessed enormous interest in our products during our presence at the Sage ‘Accelerate out of the Downturn’ event, which further solidifies our belief that this partnership will bear successful results across the region,” concluded Atul Tulshibagwale, CEO, LinguaNext.

Leading global solutions provider offers key products and services to help Jordan business sector accelerate out of downturn

November 23, 2010

The presence of advanced data and IT infrastructure combined with strong government support and a highly skilled and IT proficient resources have played key factors in Jordan’s emergence as a new IT hub for the Middle East region, says Sage Software, the leading global supplier of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Management (HRM) Solutions to medium and large organizations. According to the leading global software provider, Jordan’s steady growth in the region’s booming IT segment has helped create an ideal business environment for both local and foreign companies. To help highlight the rapid growth Jordan’s IT industry, Sage Software hosted today (November 23, 2010) a special workshop entitled, ‘Accelerate Out of the Downturn’, at the Grand Hyatt Amman in Jordan. The event was aimed at showcasing Sage Software’s wide range of products and solutions and how it can help local businesses in their bid to face current challenges brought about by the cur
rent economic downturn.

During the event, Sage Software shared key techniques and strategies that businesses can utilize in trying to increase productivity and efficiencies like automating cash flow and collecting management; getting detailed insight on business and staff performance; monitoring sales metrics with real time visibility; responding to changing customer needs and demands and automating processes to help ensure maximum productivity. Ramzi Qushair, Director Consulting, Deloitte & Touche, Deloitte was invited to speak on key topics like Challenges in today’s CFO’s; ERP as an essential tool for CFO operations; and how CFO’s can use ERP to cut on operational costs and optimize the use of complex and expensive systems. Ammar Mango, Chief Knowledge Officer, Method and Hani Massad, Group IT Director, Abu-Khader Group, also talked about how Sage CRM has helped their businesses accelerate out of the downturn.

“Jordan is closely positioning itself as one of the region’s premier IT hubs; a move made possible with the presence of advanced IT and data infrastructure, strong backing from the government and a highly skilled IT workforce,” said Vikram Suri, Managing Director, Sage Software Middle East. “The country’s political stability has also played a key role in attracting major international companies like Sage Software to strategically explore business and IT opportunities with the private sector. This has allowed us to introduce Sage’s wide range of products and services to Jordan companies that are looking for essential solutions that can help them recover and stay afloat amid the global financial crisis.”

‘Accelerate Out of the Downturn’ is part of Sage Software’s series of roadshow seminars to be held in key locations around the Middle East region. The seminars aim to help companies recover from the impact of the global crisis by implementing profitable software that can help create positive results for their operations. Previous editions of the seminar have been held recently in Dubai and Sharjah, UAE.  Sage Software is backed by a 13,000 strong workforce and offers highly customizable ERP, CRM and HRM solutions that easily adopt a company’s local requirements and solve business challenges. With a focus on helping regional companies improve the services they provide to clients while leveraging customer contact information for targeted marketing, ‘Accelerate Out of the Downturn’ will also highlight the global CRM perspective and how CRM is becoming a norm and important pillar of success for future business.

“Our ‘Accelerate Out of the Downturn’ series has received strong reception from the Middle East region’s business community. These events complement our commitment to help companies and enterprises in their bid to defeat the downturn and also promoting the increase in productivity and efficiencies in their operations. Sage Software looks forward to strengthening its presence in Jordan and be a major player in its rapidly developing IT segment, “concluded Suri.

‘SageCover’ ensures comprehensive software service and assurance

October 14, 2010

Sage Software, one of the leading global suppliers of ERP, CRM, and HRM software solutions to medium and large organizations, has announced its plans to sign up all its clients under the ‘SageCover’ program, the company’s umbrella brand for comprehensive software service and assurance. At present, a total of 75 per cent of Sage’s clients are part of the program, which is designed to help businesses maximise their investments in the latest Sage industry applications. Offering an automatic upgrade to ‘SageCover Extra’ - the enhanced version of the support service - for customers who sign up before December 31, 2010, the company is confident that the promotional upgrade will help achieve its goal of a near 100 percent sign up.

By allowing customers to run the most up-to-date software through free regular updates, service packs and hot fixes, ‘Sage Cover’ saves the user’s time that is usually spent watching out for upgrades. The initial year of ‘SageCover’ is included with the product purchase, with the option to renew the membership to continue receiving all of the benefits of the program after the first year. In addition to saving time and money, the program also allows customers to enjoy special prices for Sage solutions and discounts on training based on multi-year rates.

“The importance of software in the automation and operation of businesses cannot be underestimated, as the need for real time communication, faster production and enhanced efficiency can spell the success or failure of an organisation,” said Vikram Suri, Managing Director, Sage Software. “‘SageCover’ ensures that customers’ investment on our leading-edge software is maximised by keeping them up-to-date with the latest version and legislation changes. By offering this robust software support package, we seek to underline our full commitment towards providing not only the best software to help business in the region remain competitive and increase productivity, but also an exceptional software support system to ensure continuous returns on their IT investment.”

The enhanced version of ‘SageCover’ - ‘SageCover Extra’ - offers new features, including ‘Remote Support Direct to the Screen’, which allows Sage Software’s technicians to remotely access the problematic PC and walk the user through what needs to be done while answering queries quickly. Finally, users can login to view demonstrations of Sage’ software conducted by expert technicians online, which covers the most popular topics chosen by customers to help them maximize the use of the software.

“We understand the importance of exhausting software to their full potential in ensuring both efficiency and cost-effectiveness, and ‘SageCover’ and its continuous evolution underline our commitment to helping our customer get the best out of their investment. We are continuously working to incorporate further enhancements on this product to keep at pace with the developments of our software offerings,” concluded Varun Mahajan, Support and Maintenance Executive, Sage Software.