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Avaya Debuts Largest-Ever GITEX Presence

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Avaya Debuts Largest-Ever GITEX Presence


2401Dubai, UAE, September 28, 2011– Visitors to this year’s GITEXwill be among the first in the region to experience Avaya’s newest and most advanced solutions for contact centers, unified communications, and networking.

Avaya has increased its Gitex participation for 2011 by more than 50 percent, creating the largest-ever Avaya presence at Gitex and enabling visitors to view and trial Avaya’s business solutions.

Partnering with Emirates NBD, Avaya will display at the stand one of the Middle East’s first-ever video contact center ATMs, which allows direct contact with an agent via video, and also will highlight its newest contact center offerings, The Avaya Aura-based contact centers enable organizations to offer their customers a diversity of choice in how they would like to communicate – including video, voice, web, chat and email.

Visitors to Gitex 2011 will also be able to see for themselves the opportunities Unified Communications can bring to an organisation. Avaya will be showcasing its Flare technology at the booth. Across the Middle East, Avaya embraces the fact that customers are setting business communications trends through social media and handheld devices.  Through “The Power of We”, Avaya shows that real-time collaboration can help to put people first. 

Also being showcased this year at Avaya’s stand will be the VSP 9000.  The Virtual Services Platform 9000 (VSP 9000) is a next-generation solution for mission-critical data centers and campus core networks, designed for the needs of large enterprises and other such as multi-tenant operators. The VSP 9000 easily and cost-effectively helps to facilitate services integration and offer a more agile virtual network infrastructure.

At GITEX, Avaya will welcome its partners such as Al Masa Value Distribution and Westcon Middle East as co-exhibitors to underscore its distribution capabilities in the region.



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ASDA’A Burson-Marsteller unveils largest-ever Arab Youth Survey

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ASDA’A Burson-Marsteller unveils largest-ever Arab Youth Survey


• Young people in the Middle East prioritise living in a democracy, followed by having good infrastructure, and access to the best universities
• Top three concerns: rising cost of living, shortage of affordable housing and unemployment
• In the region, 66 per cent of Arab youth see their country of residence as heading in the right direction; optimism shines through

273Dubai, UAE; March 7, 2010: The most important priority for young people in the Middle East today is living in a democratic country, according to the Second Annual ASDA’A Burson-Marsteller Arab Youth Survey, the largest-ever study of its kind of the region’s largest demographic. Good infrastructure, access to the best universities, being paid a fair wage, and living in a safe neighbourhood were identified as equally important priorities by Arab youth.

These are among the key findings of the nine-country survey unveiled today in Dubai by Karen Hughes, Global Vice Chair of Burson-Marsteller and former US Under Secretary of State for Public Diplomacy and Public Affairs.

Conducted by leading international polling firm Penn Schoen & Berland Associates (PSB), the Second Annual ASDA’A Burson-Marsteller Arab Youth Survey included 2,000 face-to-face interviews with Arab nationals and Arab expatriates between the ages of 18-24 in the six Gulf Cooperation Council nations, as well as in Egypt, Lebanon and Jordan.

Ms. Hughes said: “More than two-thirds of respondents were very concerned about the rising cost of living, while the shortage of affordable housing was their second biggest worry, followed by unemployment. But in general, youth in the Middle East are confident about the direction in which the region is heading. When asked to consider the last five years, 66 per cent of Arab youth said their country of residence was going in the right direction.”

Increased public participation was seen as either ‘very important’ or ‘somewhat important’ by the vast majority of youth across all the countries surveyed, from 85 per cent of respondents in Oman to 99 per cent of young people in Kuwait.

Joseph Ghossoub, Chairman and CEO of the MENACOM Group, regional parent of ASDA’A Burson-Marsteller said: “By examining a wide range of issues, the insights from the survey will be of relevance to the broadest spectrum of experts, including policymakers, marketers, the business community and the media. Our hope is that the survey results will spark greater understanding of the priorities and indeed action on the ground.”

“Addressing the needs of the Middle East’s largest demographic requires carefully considered solutions informed by robust insights,” said, Sunil John, Chief Executive Officer of ASDA’A Burson-Marsteller, the Middle East’s leading public relations consultancy.

“We firmly believe that an evidence-based approach is essential to understanding and meeting those needs, which is why we embarked on the second and most ambitious edition of our Arab Youth Survey,” John said. “This survey makes a valuable contribution to this critically important discussion about the future of the region’s youth.”

“The second survey has greater reach, more depth and is even more representative of the divergent views of the young men and women across the major Arab nations than the 2008 study which was based on an online survey. By using face-to-face interviews, the 2009 research is even more representative than the inaugural study in 2008,” said Robert Kellman, Middle East Business Director of PSB.

”The interview sample is weighted to reflect the socio-economic make-up of the participating countries, the geographical distribution of the population within them, and the opinions of women as well as men,” he added.

The Second Annual ASDA’A Burson-Marsteller Arab Youth Survey explored a diversity of topics most relevant to young people in the region, from the financial crisis to foreign relations, to media consumption and online behaviour, to brand preferences and spending habits, to education and career aspirations, to how youth spend their free time.

Contrary to the common Western misperception of Arab youth as conservative and inward-looking, young Arab men and women see themselves as fully engaged global citizens and aspire to the same privileges and freedoms taken for granted in the West, according to the survey.

Other key findings of the Second Annual ASDA’A Burson-Marsteller Arab Youth Survey include the following insights:
• Arab youth are confident about the prospects for economic recovery in 2010
• Nearly four out of five claim to own a mobile phone
• Young Arabs increasingly live online, but nearly half read a newspaper every day
• Two thirds of Arab youth spend their free time in front of the TV
• More than a quarter of Arab youth are in debt
• Arab youth are increasingly looking East in response to the shifting global economy 
• Youth in the Middle East are evenly split on their preferences to work in the government or private sector
• Within the region, the GCC and Levant are the most popular travel destinations for Arab Youth, who strongly prefer flying with their national airlines.

The highlights of the Second Annual ASDA’A Burson-Marsteller Arab Youth Survey will be presented Sunday evening to an audience of government, industry, marketing and media opinion-leaders. The event will be chaired by Karen Hughes and debated by a panel of distinguished Arab thinkers.

Participants in the discussion moderated by Dr. Tarik Yousef, Dean of the Dubai School of Government, include:

• H.E. Ms. Najla Al Awadi, Member, UAE Federal National Council & Deputy CEO, Dubai Media Incorporated
• Abdulrahman Al Rashed, General Manager, Al Arabiya Television
• Mustafa Abdel-Wadood, Managing Director, Abraaj Capital
• Sultan Sooud Al Qassemi, Chairman, Young Arab Leaders, UAE Chapter & Media Columnist
• Lubna Qassim, Lawyer & Legal Reform Specialist
• Ali Mostafa, Independent Filmmaker

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