• Bank recognised for continuing operational excellence across all card-related products and services
• Quality management initiatives range from development and issuance of products to data maintenance for customers

Dubai, February 28, 2010: Underlining its ongoing commitment to global best practice in quality control, Dubai Bank today announced that it has been awarded the coveted ISO 9001:2008 status for its card operations across the UAE.  In being awarded this accreditation, the bank was evaluated on a range of international parameters, including development and issuance of products and services and maintenance of card-related transactional and non-transactional data for the benefit of its customers.

The bank’s card operations team embarked on the process for ISO certification at the start of 2009 with the implementation of a variety of initiatives to further enhance the bank’s operational excellence across its cards division.

In achieving the ISO 9001:2008 quality certification, the entire card operations of the bank was documented and then aligned to ISO standards, while continuing to be embedded into the bank’s overall procedures.  Formal training sessions were organised to acquaint staff with the new procedures and guidelines. The bank’s data management system was also upgraded to offer more sophisticated maintenance of data and facilitate better understanding of card-related services among customers.

“At Dubai Bank, quality is the most important component of our overall offering, and it guides each aspect of our product development and service,” said Hisham Hammoud, Chief Operating Officer, Dubai Bank. “The achievement of this globally-accepted quality benchmark is a validation of our ongoing efforts to enhance quality management across our entire suite of card products, in line with international best practice.”

“I would like to take this opportunity to congratulate Dubai Bank’s staff, and especially the bank’s covered card operations department for their efforts and contributions in achieving the ISO 9001:2008 certification,” said Fares Naouri, General Manager, TUV Rheinland Middle East FZE, an accredited third party and one of the largest inspection, verification, testing and certification organizations in the world.

“Dubai Bank has incorporated high standards in quality, which have transformed the bank into a leader in banking services. These quality factors will remain the Bank’s strong competitive advantage in the years ahead, as it continues to grow and deliver excellence in services.”

The ISO accreditation further highlights the bank’s commitment to delivering innovative and reliable card solutions to its customers. The Dubai Bank Covered Card was awarded the “Best Islamic Credit Card” at the Banker Middle East Awards 2009.

 • Sharjah resident to use winning to purchase family home in UAE
• Kunooz provides Sharia-compliant secure and flexible savings option for account holders

Dubai, February 23, 2010: Sharjah-based Mohammed Al Hammadi had been saving for many years to realise his long-standing dream of owning a family home in the UAE. However, when Al Hammadi pooled his savings into Dubai Bank’s Kunooz account in June 2009, he had little hope of realising his dream in less than a year. Earlier this month, however, Al Hammadi was declared the latest winner of Dubai Bank’s million dirham cash prize draw.

“I felt truly humbled when I first got to know of my win from the bank officials. I never thought I would be in a position to buy my own family home in 2010. Winning the Kunooz draw has been a gift from God,” says Al Hammadi.

A conscientious Muslim, Al Hammadi says he was attracted by the bank’s strong Shari’a principles and innovative savings solutions. “Having first learned about the Kunooz Account from a friend of mine, the unique features of the solution instantly piqued my interest. However, the bank’s Shari’a-compliant investing methodology made it a truly compelling product,” says Al Hammadi, who serves in the UAE National Army.

“Serving in the armed forces often leaves me with little quality time to spend with my family. So, I have always wanted to buy a home where my entire family can live together and one which gives my children a great environment to study and play. Now, thanks to Kunooz, I am confident of making this happen,” said Al Hammadi, who is married with two children. “I also intend to donate a portion of my winning to charity. However, I still need to decide the best platform to do this.”

“Dubai Bank is pleased to be able to support its customers in realising their personal goals through our Kunooz monthly cash prize promotion,” said Tariq Al Farsi, Head of Branches at Dubai Bank. “Kunooz was started at a time when the global economy was going through a period of intense strain, and it has stood out as a product that our customers look to for safeguarding their savings and channeling their investments in a Sharia-compliant manner. Indeed over the past three quarters, Kunooz Value Plus account has been one of our most popular products, offering the possibility to optimise profit earnings in a secure manner along with a host of exciting benefits.”

Under the Kunooz monthly cash prize promotion, each multiple of AED 1,000 deposited in the Kunooz Account qualifies the customer for multiple entries into the draw for daily cash prizes of AED 30,000. For every multiple of AED 5,000 deposited, account holders become eligible for entry into the monthly grand prize draw of AED 1 million. The programme also offers participants the possibility to win more than once.

 • Payroll account features include Takaful cover for account holders
• Bank develops special package on asset-based and personal financing products to DLD employees

Dubai, February 9, 2010: In another demonstration of its high-value offering to both retail and corporate customers, Dubai Bank today announced its tie-up with the Dubai Land Department (DLD) to offer custom-made payroll packages for employees of the department. As part of the agreement with DLD, Dubai Bank will provide DLD employees with special benefits on asset-based financing products, including personal and motor financing. The bank will also offer special packages for property Ijarah and covered cards to employees of the department.

Additionally, Dubai Bank will offer DLD employees a range of value-added features, including Takaful cover. The tie-up marks another addition to Dubai Bank’s growing list of leading public and private institutional clients.

“Our agreement with Dubai Land Department reflects the ongoing high level of confidence among key organisations in the bank’s financial strength and its high-quality product and service offering,” said Mohamed Amiri, Head of Retail Banking, Dubai Bank. “Currently, companies in the UAE with 25 employees or more can avail of Dubai Bank’s Payroll Account, which offers special benefits and services to employees of the company. However, in line with the bank’s innovative product strategy, we have offered DLD employees a unique bouquet of services and privileges to serve their needs. We believe employees of DLD will find our payroll package extremely useful in planning their personal finances.”

“We are delighted to offer this unique set of privileges to our employees in partnership with Dubai Bank,” said Sultan Butti Bin Mejren, Director General of the Dubai Land Department. “For our payroll requirements, we wanted to sign up with a bank that fully understands the needs of our employees and with a proven track record of quality service and a high level of stability. As a bank with strong fundamentals and a keen eye for innovation and customer service, we are confident that Dubai Bank will meet all expectations of our employees.”

First campaign to focus on integrating individuals with disabilities into mainstream society

Dubai Bank announced today the signing of a Memorandum of Understanding (MoU) with the Community Development Authority (CDA). Read the full story

• Award recognises bank’s creative campaign for Kunooz account

• Kunooz offers Shari’a-compliant secure and flexible savings

• Underlines bank’s commitment to innovation and customer-centric approach

Mohammed Juma Ahmed, Head of Corporate Communications, Dubai Bank, (second from left) and Waleed Al Awadi, Deputy Chief Marketing Officer, Dubai Bank (third from left) receiving the award from Islamic Business and Finance.

In recognition of its commitment to delivering creative, Read the full story

Recognises Dubai Bank’s innovative IT solutions and processes

Only 20 companies chosen across Middle East

Presented by Computer News ME

Dubai Bank announced today that it has been selected as one of the “Top 20 innovative users of IT for business” in the Middle East. Read the full story

Secures second place in annual study of UAE retail banks,

up from 21st place in 2008

Named ‘Most Improved Bank’ for accomplishments over past

12 months

Recognised for commitment to customer service excellence Read the full story