Dubai, UAE – 28th November, 2011: Dubai Electricity and Water Authority is fully prepared and ready for its celebrations of the 40th National Day of the unification of the Emirates of the UAE under the theme of Spirit Of The Union, which was derived from HH the Late Sheikh Zayed bin Sultan Al Nahyan. DEWA will host on Wednesday 30th November at its Headquarters and Centers, a number of cultural and heritage events to demonstrate its distinct cultural identity and support the national campaign led by HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, and HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

The celebrations include a heritage tent, which includes products made by UAE National families in collaboration with the Social development Centre, a traditional Emirati wedding, shows by scouts, traditional displays, and a poetry session let by the Emirati poet Rashid Sharar and other local poets.

The celebrations are in line with DEWA’s objectives related to fostering close social and cultural ties of within its multicultural workplace. Also, its activities aim to create a platform that provides all citizens and residents of the UAE with the means to express their support and pride in the nation and the achievements made by it at all levels.

“Organizing these events and activities are in line with DEWA’s strategy and social initiatives to strengthen and demonstrate the elements of our nation’s identity, as well as asserting the culture of loyalty and belonging we need to maintain a coherent society; where we share a common national identity and belonging within a single country, religion, language, heritage, and civilized, cultural and moral system,” said Khawla Rashed Al Mehairi, VP – Corporate Communication and Marketing Division at DEWA

“DEWA has launched an integrated program, which includes various activities directed to all segments of society, including UAE nationals, residents and visitors. All these efforts aim to assert our national identity and spirit of the union based on our deep-rooted culture through a variety of entertaining, cultural and practical activities,” added Khawla Al Mehairi.

“These celebrations support the objectives and strategy of our committee’s efforts to foster national identity amongst DEWA’s female employees; encouraging them to be creative and innovative while serving their country. These activities aim to empower DEWA’s female employees to develop the roles in society by demonstrating their talents in different fields,” said Fatima Deemas, Vice Chairman of DEWA’s Women’s Committee.

“We are keen to organize a celebration to reach out to the men and women of DEWA, as well as fostering a sense of national identity. These celebrations include a traditional Emirati wedding with all its activities; including the preparations of the bride, her clothes, our special way of make up, her room and its traditional furniture, as well as shedding light on the celebrations during this occasion,” added Deemas.

Dubai, UAE – November 27, 2011:  Dubai Electricity and Water Authority (DEWA) launched today the Health, Safety and Environment Week for the third year in a row. The week starts on 27th November and concludes on 1st December. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA inaugurated this week’s events and activities at Dubai Festival City, Dubai.

Health, Safety and Environment Week covers a wide variety of events including drawing and painting workshops, safety carnival competitions, discussions on safety topic, blood check-ups for visitors and distributing free-of-charge check-up coupons to test for different conditions such as diabetes and cholesterol.

During the opening ceremony, His Excellency said, “In line with the Emirate of Dubai’s strategy to reach the highest levels and standards in the field of safety and public health at DEWA we apply the best and most up-to-date international practices in this field. DEWA’s strategy aims to foster its culture of conserving and sustaining the highest levels of health, safety, and environmental sustainability.”

“DEWA’s mission and vision aim is to provide a safe workplace not only for its staff but also for its customers. Events like this are part of our social initiatives to promote a culture of occupational health, safety; so that activities like protecting the environment against pollution, and conserving our natural resources from loss will become part and parcel of our daily practices,”  said HE.

 “DEWA pursues adopting the highest international standards to keep workplace free from risks that can cause harm to the health of its employees, the utilities and the environment. Therefore, it sets and introduces rules in training programmes, as well as educating staff on how to improve their health. This will definitely lead to reducing lost hours, and accordingly improve corporate efficiency,” said Dr. Youssef Al Akraf, EVP – Business Support at DEWA.

“DEWA pays considerable attention to the field of occupational health and safety because of its critical role in protecting individuals and the environment; setting the rules, disseminating preventive awareness, and demonstrating technical instructions.” Dr Al Akraf added.

Dubai Electricity and Water Authority continuously strives to preserve its culture focused on promoting occupational health, safety and environment among its top priorities. This week is a great opportunity to ensure everyone realizes the importance of taking the safest possible procedures.

Dubai, UAE – November 24, 2011: HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority received at DEWA Headquarters a delegation from Mitsubishi Electric Corporation (MEC) from Japan. The delegation was headed by Yasuyuki Ito, Group Vice President and General Manager of the Overseas Marketing Division, Energy & Industrial systems Group of MEC. The delegation included Ryo Yamamoto, General Manager of MEC’s T & D Systems Engineering Centre and T & D Systems Centre, Yoshio Kato, General Manager of the Kuwait Branch of MEC and Koji Fukuda, General Manager Dubai Branch of MEC. The meeting focused on discussions about future opportunities for collaboration and business between MEC and DEWA.

During the meeting, HE Al Tayer welcomed the delegation from MEC, which is a world leader in the field of power generation systems and Photo Voltaics (PV) and noted that the meeting has increased strategic collaboration between the two organizations.

“DEWA is keen to foster close collaboration with Japanese companies, and intends to further develop opportunities for investment in the field of energy in the Gulf region,” said HE Al Tayer.

The delegation briefed Al Tayer about the services provided by MEC, especially investments in the field of energy efficiency, electric transmission and enhancing electricity transmission grids.

At the end of the visit, the delegation extended their thanks and appreciation to His Excellency for providing them with the opportunity to closely look at DEWA’s projects and achievements.

Dubai Electricity and Water Authority has organized an academic class for its employees to qualify for the International Diploma in Environment. The course took place at Grand Hyatt Hotel, Dubai and was attended by 12 trainees from different departments and divisions. This course aims to enable qualified employees to work on current environment systems and to promote their competitive capabilities to better understand and apply the latest international techniques in the field of environmental conservation and pollution prevention, as well as the application of best international practices in the field of environment management.

“In line with DEWA’s strategy to implement world-class quality and environment standards, we have organized this course in cooperation with the British Safety Council to educate our staff in the field of environment management to qualify for this diploma, which has become one of the key performance indicators for any organization at all professional levels,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“DEWA works on promoting environmental education amongst society by providing assistance, advice and workshops. We are also making every effort to enhance this level of awareness within DEWA to overcome environmental challenges affecting us all today. This is why DEWA applies the highest environment standards and specifications. We want to achieve the highest levels of environment management as one of the major means of achieving a sustainable future for Dubai,” he added.

“The British Safety Council’s International Diploma provides the necessary skills and competencies to effectively manage environment protection systems in order to create a safe and secure work environment; to improve general performance levels and to enhance the competitive potential of DEWA,” said Nasser Al Shaiba, VP - Business Improvement & Standards at DEWA.

This course develops an environmentally-sustainable culture based on a number of skills, experiences and cost-savings as well as understanding the principles and philosophy of international conventions for the environment.

The qualifying training course for the international diploma on environment management comprises three main parts. The first part discusses environmental awareness and legal compliance. The second part covers environmental systems and the third part deals with environment tools and techniques.

Dubai, UAE -   : Dubai Electricity and Water Authority (DEWA) announced the dates of its official business hours in the Customer Care Center (Call Center), Emergency Center and the Customer Service Centers throughout Eid Al-Adha Holiday.

On this occasion, H.E. Mohammed Saeed Al Tayer, MD & CEO of DEWA said “We congratulate the wise leadership and the nation of the UAE on the occasion of Eid Al Adha and in this framework we are pleased to announce the official working hours of DEWA during Eid Al Adha holiday. DEWA’s Customer Care Center (Call Center), will operate normally during all days of Eid Al Adha Holiday. Customer Service Centers in the Head Office “Zabeel-East”, Burj Nahar, Al Wasl and Discovery Gardens will close from Saturday, 5 November till Monday, 7 November. These Centers will resume operation on Tuesday, 8 November from 7:30 am to 8 pm”.

H.E MD & CEO of DEWA added that DEWA’s Customer Care Center (Call Center) will operate throughout the holiday period around the clock to receive customers’ calls and attend various services.

H.E concluded “ In addition to services mentioned above , DEWA provides regular payment channels through petrol stations such as ENOC and EPPCO, Emirates Post Offices, Etisalat payment machine, Banks ATM machines, mpay through the website: mpay.dubai.ae, and through DEWAs electronic portal (www.dewa.gov.ae)”.

HE Saeed Mohamed Al Tayer, MD & CEO of Dubai Electricity and Water Authority today welcomed a delegation from Saudi Electricity Company (SEC). The delegation aimed to review best practices adopted by DEWA and identify the work environment in which DEWA has achieved its global reputation for applying best standards in the fields of corporate excellence, quality and leading change.

The Saudi delegation was headed by Abdelrahman Mohammad Al Obaid, Head of Human Resources Organization and Planning at SEC and Saad Al Qahtani, Director of Continuous Changing and Improvement. The meeting was also attended by a number of DEWA’s senior management members including Hussain Issa Lootah, EVP-Transmission Power, Khawla Al Mehairi, VP-Marketing & Corporate Communications, Dr. Abdelelah El-Smadi, Planning Expert, Fahmi Abdeen, Senior Manager-Corporate Excellence, Edmond Walshe, Specialist-Business Re-engineering, Yousuf Mohd AlKhazraji, Acting Senior Manager-Business Re-Engineering, Najib Al Yousef, Manager-Quality Systems, Ghinwa Krayem, Assistant Manager–Quality Development and Mahmoud Al Ansari, Assistant Manager-Business Re-engineering.

His Excellency welcomed the visiting delegation, stressing the importance exchanging expertise and best practices with SEC. He explained that DEWA has implemented a strategic plan to enhance and support the Government’s vision through sustainable economic growth in the Emirate of Dubai and concentrate on promoting satisfaction at all levels and providing world-class services.

He also praised the constant cooperation and the exchange of quality practices by both sides. He stressed that DEWA is keen to foster and foment its already-close relations with SEC

During the meeting, Dr. Abdelelah El-Smadi presented DEWA’s development and its significant achievements in current and future key water and electricity projects. Fahmi Abdeen showed DEWA’s achievements in the field of corporate excellence and excellence plans for the future. Najib Al Yousef outlined DEWA’s experience in applying ISO Systems since 1998 to constantly improve DEWA.

Another pioneering example presented by DEWA was its focus on improving customer satisfaction through the business process re-engineering.

In conclusion, the visiting delegation praised the achievements and plans of DEWA, and SEC’s intention to continue its close cooperation and exchange of expertise with DEWA including corporate excellence and quality systems. The delegation also extended their appreciation and thanks for the warm hospitality and reception.

Dubai, UAE –: As part of Dubai Electricity and Water Authority’s (DEWA’s) strategy and social responsibility to empower female employees and enhance their roles and participation in society and the workplace, it’s organizing various activities during this month to raise awareness about breast cancer.

These activities include sending medical leaflets with bills, an informative newsletter about breast cancer; its causes, methods of diagnosis and performing periodical examinations for early detection, and organizing and holding awareness lectures at DEWA’s Head Office in coordination with the Ministry of Health in Dubai. During these activities, Dr. Asmaa Al Janahy and Ms. Kriman Bozo from the Ministry of Health giving lectures in Arabic and in English.

DEWA’s Corporate Communication Department organized awareness campaigns to female students at schools and universities about Breast Cancer. The campaign included educational lectures and a cultural carnival, which comprised games and testing educational skills. The Department arranged for free-of-charge medical examinations for female students and teachers by a specialist medical team from the Ministry of Health and the National Committee on Early Detection of Breast Cancer. Also, souvenirs with the emblem of “World Breast Cancer Day” were given out to all the attendees.

“This campaign supports DEWA’s strategy to protect against breast cancer through early detection. Furthermore, our campaign intends to strengthen a positive and healthy culture within society to prevent this serious disease,” said Khawla Al Mehairi – VP Marketing and Corporate Communications at DEWA.

“These activities also show how DEWA’s strategy aims to empower its female staff, and enhance their effective roles in all aspects of society. The activities included training female employees, under the supervision of Doctors from the Dubai Health Authority, and carrying out self-examinations to detect this disease as early as possible. These activities will definitely, promote women’s role in society and empower them through knowledge, education, self-development and medical knowledge. This campaign has been praised and welcomed by all our ladies across the many departments and divisions of DEWA,” added Al Mehairi.

Dubai, UAE – October 16, 2011: His Excellency Saeed Mohammed Al Tayer, MD & CEO of DEWA, inspected the current works at Al Warsan Centre which includes two buildings – one for electricity distribution control with the capacity of 33 KV and 11 KV, and the other for monitoring and controlling electricity generation and transmission with the capacity of 400 KV and 132 KV, as well as an administrative building. The two centres will work simultaneously, as control in the two buildings will be conducted separately according to areas. Moreover, each centre will receive monitoring signals from the entire Dubai Electricity Grid.  

Accompanying His Excellency were Abdullah Obaidullah, EVP – Water & Civil Engineering, Mohammed Al Shamsi, Sr. Manager – Civil Engineering Projects, and Arif Abdulkarim Julfar, Media & Marketing Manager.

His Excellency Saeed Mohammed Al Tayer, MD & CEO of DEWA said: “We go on steadily with our development projects to provide the necessary resources of electricity so as to meet the ever-increasing needs of the Emirate of Dubai in various fields. In this regard, DEWA is setting up such centres in order to effectively control Power Distribution Grid in the Emirate of Dubai, as well as applying the criteria of quality and excellence in performance and work. These, of course, will ensure promoting the quality of services delivered to all DEWA’s customers and maintain its vision as being “A Recognized World-Class Utility”.   

The total area of the premises allocated for the administrative compound reaches 570,000  sq.ft. However, floor built-up area reaches 76,000 sq.ft. It consists of 3 floors. It will absorb 220 employees. The floor built-up area of the premises allocated for control of power distribution and transmission reaches 109,000 sq.ft., and the building consist of four floors and absorbs 150 employees. Moreover, the compound comprises an administrative building designated for the power transmission division, warehouses, a laboratory, a mosque that can hold 350 people, a 1100-space car parking, out of which 600 spaces are located inside power transmission control building, whereas the other spaces are located outside the parking area.

In compliance with sustainable development and conserving resources and environment as per its strategic plan, which is in line with Dubai’s Strategic Plan, DEWA’s new building will be compatible with Green Buildings’ requirements and specifications. Further, this building will implement “Building Management System”, which manages cooling, air conditioning, and ventilation units in the building. This, of course, will save efforts and electricity consumption and will automate all monitoring operations. Besides, this new building complies with the standards of water and electricity conservation standards, using solar energy to provide electricity for lighting and heating purposes. Furthermore, this building observes the standard specifications of Green Buildings in terms of building materials, heat-isolating roofs so as to protect environment as part of DEWA’s duties and responsibilities towards society.

His Excellency concluded: “Construction works of the building are in accordance the approved programme, and these works are expected to be finished by end of current year.”

UAE, Dubai :

Dubai Electricity and Water Authority (DEWA) participated in GITEX 2011, with two exhibition stands. The main stand showcased the new customer oriented e-service initiatives undertaken by DEWA while the second booth was located on the e-government stand.

Speaking on GITEX 2011, HE Saeed Mohammed Al Tayer Managing Director & CEO, DEWA said: “At DEWA we are working to regularly develop our services according to the latest international standards to fulfill our customer needs. This is in-line with our strategy and the strategy of Dubai government to achieve ongoing development in the field of customer service. Through our presence this year in GITEX we were able to meet and talk to our customers on the latest e-services available and provide help, advice and direction on the best services to meet their needs.”

HE Al Tayer added: “We are committed to achieving environmental sustainability as well as communicating this to our society. By increasing the number of e-services users, this will not only enable the customers to save their own time and money, but will also help save the environment by way of reducing the carbon dioxide emission into the air as well as decrease the number of people traveling to our customer service centres by vehicle.”

On the last day of GITEX, Engineer Marwan Bin Haider, Vice President - Head of IT Division at DEWA, distributed the prizes to the winning customers who paid their bills electronically during the period between July 2011 till 12 October 2011. The prizes included two Galaxy Tabs, three iPads and three Blackberry Playbooks. DEWA also announced on the first day of GITEX in the presence of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai the grand raffle prize of a Lexus ‘green’ car, as encouragement for customers to register to use e-services. Customers qualified to enter the draw will have to pay their full DEWA bills for the months of October, November and December through mPay or the DEWA website.

Furthermore, DEWA also showcased a number of smartphones and devices on its stand in addition to Etisalat e-payment machine, and the e-services through the DEWA website.

Bringing the week to a close, DEWA also announced its latest partnerships by signing an MOU with Etisalat that aims to activate and increase the use of alternative payment channels such as electronic payment machines (Kiosks), IVR service and (IPTV) e-Life service, NFC service. DEWA also signed an MOU with Samsung electronics, to announce the partnership of DEWA bill payment services through a special application that has been developed to be used on Samsung Smart TV. The application provides the customers with the ability to inquire and pay bills, browse DEWA news and events, and to identify more than 200 payment locations by using (Google Maps).

It is worth mentioning that DEWA is reinforcing its cooperation with different ministries, companies, Governmental bodies to offer the best customer service standards and to expand services to reach all segments of society.

Dubai - United Arab Emirates: Samsung Electronics Co. Ltd. and Dubai Electricity and Water Authority (DEWA) established an exclusive partnership which allows customers to utilize and benefit from DEWA services through a tailored application on Samsung Smart TV’s. With the partnership, DEWA is set to be the first company in the region to develop a utility application for Samsung’s Smart TV range.

Through the newly developed Samsung SMART TV DEWA application, customers can check and pay their bills, find out more about the latest DEWA news and events, find out information and locations of customer service centers, find the location of more than 200 payment centres and request a new connection at a later stage. The service will be available on all Samsung SMART TV’s by the end of November.

On this occasion, His Excellency Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: “In line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, aiming to achieve customer satisfaction through excellence in delivering services, adopting best practices, and introducing the most up-to-date technologies and solutions to its e-operations so as to promote the strategy of our judicious government. In this respect, DEWA is going to launch its application compatible with Samsung Smart TV. This step will, definitely enable DEWA’s customers to use this TV to pay their electricity and water bills, as well as all the other eservices delivered by DEWA.”

“This achievement adds to the series of achievements made by DEWA, especially in the field of enhancing customer service, as well as achieving the highest levels of satisfaction and diversification in services delivered. DEWA makes relentless efforts to enable its customers to use the most state-of-the-art technologies with the purpose of saving customers’ time and effort,” His Excellency Saeed Al Tayer further added.

Commenting on the partnership, Mr. Young Soo Kim, President of Samsung Gulf Electronics said, “Through our Smart TV’s and advanced user friendly interface, Samsung is committed to adding value to both business enterprises and consumers, by enabling service providers to conveniently avail their customers customized applications that cater to their needs from the comfort of their home. We are very pleased with our agreement and look forward to a long term business partnership with DEWA.”

DEWA’s decision to partner with Samsung is based on Samsung’s global and regional leadership in the TV market and state of the art technology.

The new service is already demonstrated during GITEX Technology Week, which is held at the Dubai International Convention and Exhibition Center from Oct 9 – 13, at both Samsung Electronics and DEWA stands.