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Empower launches world-class call center to cater to 16,000 customers

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Empower launches world-class call center to cater to 16,000 customers


2236Dubai, UAE, 18th December 2011: Emirates Central Cooling Corporation (Empower) today (Sunday, 18th December, 2011) launched a world-class call center at its headquarters in Dubai Healthcare City to enhance ways to interact with customers.

Ahmed Bin Shafar, CEO, Empower, expressed his satisfaction over the newly launched center that is equipped with advanced communications solutions. The center forms part of the company’s strategy to move its customers to digital channels and thus save their time and effort when dealing with Empower.

Empower’s 16,000-strong customer base includes individual customers as well as large businesses, including projects in Dubai International Financial Center, Dubai Healthcare City, Jumeirah Beach Residence and Business Bay. The new call center reflects the core values of Empower and reinforces its position on the global front as an organization that delivers efficient service. The system is designed to manage customers’ queries through increased efficiency and productivity.

Bin Shafar added: “Designed to provide quality and efficient services, the new center reflects the company’s commitment to enhance customer support. It comes one and a half year after the launch of our customer service center. We have seen a huge response to our customer center which motivated us to open this call center to guarantee that our customers get best service.”

The new center of Empower is unique in the district cooling industry not only in the UAE but also in the region. It delivers its services through a team of well trained professionals offering a pleasant experience to customers.

The center is designed to receive multi queries at the same time, with a capacity of 1000 calls per day to enhance customer satisfaction as well as employee productivity.

The Dubai based company believes that district cooling technology achieves optimal results not only to customers but also to the society at a socio-economic level by reducing the electricity and water consumption, thus conserving the environmental resources in the UAE.


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ALHOSN University discusses world-class academic programs with more than 16,000 students in Syria

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ALHOSN University discusses world-class academic programs with more than 16,000 students in Syria


University joins 9th Specialized Exhibition of Universities Institutes & Universities Equipments

March 28, 2010

2304ALHOSN University, a leading Abu Dhabi-based university dedicated to high-quality, value-based education, recently participated in the 9th Specialized Exhibition of Universities Institutes & Universities Equipments (EDU.9 – 2010) that was held from  March  9 to 11, 2010 at the Sheraton Hotel in Damascus  and  from March 13 to 15, 2010 at the Sheraton Hotel in Aleppo to discuss its leading academic programs with more than 16,000 Syrian students.

Held under the patronage of Syrian Minister of Higher Education H.E. Dr. Ghiath Barakat and organized by Al Haitham Exhibitions and Conferences in coordination with the Ministry of Education, the event is regarded as the largest gathering of public and private educational institutions from Syria and other Arab and foreign countries. Over 40 universities from countries including the UAE, Jordan, Egypt, Malaysia, France, Canada, North Cyprus and China discussed their respective programs and policies, special activities and services. Aside from exposure to various international schools, participants were also invited to view the products and services of about 50 exhibitors.

ALHOSN representatives met with students from the top schools in Damascus, Aleppo, and surrounding provinces to explain to them the importance of higher education. Benefits of being a part of ALHOSN’s unique programs also were highlighted to the students.

“Since the opening of ALHOSN University five years ago, we have been emphasizing that our programs welcome students of all nationalities. EDU.9 – 2010 provided us the opportunity to explain the competitive edge that will be gained by Syrian students joining ALHOSN. During our stay, we showed our admiration to Syrian efforts that provide its youth with various educational options. We have also gained valuable knowledge by interacting with our international peers and sharing our views on how to further improve the quality of education in our respective countries,” said Nadine Kanj, Marketing and PR Manager, ALHOSN University.

The Syrian visit extended ALHOSN University’s participation in a series of promotional tours as part of its 5th year anniversary celebrations in 2010. Since its inception in 2005, the University has been delivering its 11 undergraduate and 7 graduate programs under the Faculties of Engineering and Applied Sciences, Business, and Arts and Social Sciences to students of all nationalities. ALHOSN adheres to a unique motto of ‘Global Knowledge with Local Vision.’


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