Mohammed Bin Rashid Housing Establishment celebrated today the handing over of 4 villa keys in the Oud Al muteina Housing Project. The celebration was attended by a large number of officials representing various national organizations and bodies as well as all media outlets.

During the celebration HE Sami Gargash, CEO of Mohammed bin Rashid Housing Establishment handed the villa keys to, Shamlan Abdul Rahman Ahmad, Abdullah Naseib Abdullah, the husband of Maha Abbas Jomaa, and Ahmed Isaa Hasan.

Along with the villa keys the UAE citizens received a booklet prepared by HBRHE, Dubai Municipality, Dubai Police, RTA and DEWA. The booklet is a manual to guide the new owners on how to deal with their new residence and how to maintain it.

HE Sami Gargash said in his speech:

“At Mohammed Bin Rashid Housing Establishment, we work in line with the instructions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai. We always look to provide UAE citizens with the best housing possible.”

“We have come a long way since we started with this project, I would like to thank everyone that participated in making it a success, especially those who worked day and night to ensure, on time delivery, as you all know the first house is this project was delivered on May 31^st just days after His Highness inaugurated the project.”

Gargash reassured all citizens that MBRHE is committed to the name list that was prepared in April, giving priority to pre-registrations and total number of family members, he also urged the citizens to finalize all the allocation procedures to be 100% allegeable members.

On Their behalf, the citizens, expressed their gratitude to His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, for his continuous care and generosity, they also thanked the members of Mohammed Bin Rashid Housing Establishment, for making their dreams come true, in providing them with the housing they need.

Since His Highness Sheikh Mohammed bin Rashid Al Maktoum, inaugurated the Oud Al Muteina project on May 26^th, MBRHE has continuously been working on handing over housing to eligible registered citizens.

The total area of the Oud Al Muteina Housing Project is 127 Thousand Hectares that fits 940 houses; the total value of the project was 1.2 billion AED.

Dubai, UAE

Mohammed bin Rashid Housing Establishment (MRHE) concluded the first stage of its Strategy Document for the coming five years (2008-2013), during which the mission, vision values and strategic goals were discussed.Asma Mousa Mouhammed, Director of Strategic and Quality Management at Mohammed bin Rashid Housing Establishment said:

“MBRHE is keen on working in line with the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoom, as well as the Dubai Strategic Plan to provide suitable housing for all citizens.’’

“MBRHE’s strategy aims to adopt the highest level of business practice by working in partnership with various governmental organizations.

The Five Year plan of Mohammed bin Rashid Housing Establishment started as a special workshop in which all MBRHE members were involved, and given the opportunity to speak their minds.

Along with the employees’ performance survey, this workshop was the first phase of the MBRHE strategic plan, according to Asma.

The remaining phases of the strategy will focus on defining the Establishment’s strategic goals, setting the operational programs, and determining the institutional performance indices. All employees at MBRHE will participate in this plan, and in setting the performance indicators and the business plan.

Mohammed Bin Rashid Housing Establishment strives to achieve the highest performance levels possible. The Establishment also adopts modern business plans that are transparent and ensure to ensure customers’ satisfaction.

Dubai, UAE

Mohammed Bin Rashid Housing Establishment (MBRHE) hosted an honoring ceremony to reward its top performing employees for their accomplishments and overall performance.The ceremony took place at MBRHE and was attended by employees and MBRHE Management who handed out appreciation certificates and cash rewards to several MBRHE employees. The decision to offer rewards to select employees came after several employees met MBRHE’s criteria; contributing to company success, working overtime and suggesting innovative ideas for business development.

“Our employees have contributed greatly to our success and their commitment is at the cornerstone of our company’s tremendous growth and business success this year. We want to thank them all for supporting the goals and vision of the Establishment and for their efforts, said Sami Gargash, CEO of MBRHE.

The honored employees included Borhan Al Habay, Assistant Executive Director of projects, who made remarkable achievements through his position as the President of the housing sector in addition to his dedication and impressive accomplishments in the project design sector. Omar Ahli, director of loans and grants department, was also honored for his leadership of the housing allocation team and achievements as the President of the strategy and quality department and the communications department as well as Senior Legal Researcher, Mohammad Al Haddad was also amongst the distinguished MBRHE employees.

“The concept of rewarding staff is no new concept for MBRHE. We have been rewarding staff since the launch of the Establishment and believe that this one small act can build positive morale in the world place. It is our way of showing appreciation and gratitude to outstanding employees for their outstanding contributions and unmatched efforts over the years to strengthening the image and reach of the Establishment, added Sami Gargash.

Dubai, UAE

Sami Gargash, Deputy Managing Director of MBRHE, has guaranteed that all applicants who meet the Establishment’s criteria will receive loans.

“We are also processing applications submitted by Nationals to other foundations that previously handled housing loans in Dubai,” said Gargash.

MBRHE are offering three types of loans; a private housing loan for the construction of a residential property, a residential loan for the purchase of a built residence and a renovation loan for the sole purpose of housing renovation. The residential loan is for approximately AED 750,000 whilst the renovation loan is valued at AED 300,000.

To secure additional funds, MBRHE coordinates with National Banks and Financial Institutions in the UAE.

Dubai, UAE

The meeting, which was held at the MBRHE’s headquarters, was chaired by engineer Mohammed Bo Rahima Assistant Executive Director for Housing Affairs, MBRHE. It was attended by representatives of Noor Islamic Bank, Al Hilal Bank and Emirates Islamic Bank.

The meeting discussed the financial facilities that can be offered by these banks to the UAE nationals who need additional funds to the soft loans provided by the MBRHE.

In the meeting, Mr. Abdullah Al Shehhi, Projects Management Director, MBRHE, explained the main features of Oud Al Mateina project, giving details of types, numbers, components and prices of the housing units, in addition to the available services.

After that, Mr. Jasim Hussein, MBRHE’s Operations Director, touched upon the mechanism adopted for allocating houses for beneficiaries.

For his part, Mohammed Bo Rahima and the departments’ heads in MBRHE responded to inquiries of banks’ representatives, including those related to documentation and the Establishment’s allocation policy.

Bo Rahima reiterated MBRHE’s keenness to facilitate all issues that help the UAE nationals complete all the procedures and own the houses they dream of. He said the meeting, which was held in that context, aimed at providing the UAE nationals with the best choices to secure the additional funds to the soft loan offered to them by the MBRHE and to coordinate all the efforts excreted in this regard.

Dubai, UAE

The Human Resources and Administration Department at Mohammed Bin Rashid Housing Establishment (MBRHE) organized an open dialogue session to promote internal communication and channel ideas between staff members.Mr. Sami Gargash, Duty Manager Director at Mohammed Bin Rashid Housing Establishment (MBRHE) met with 2 departments outside of the establishment to discuss issues related to employee satisfaction.

Maryam Al Swedi Human Resources and Administrative Manager at Mohammed Bin Rashid Housing Establishment said, 
“The importance of good communication between various staff members at the establishment help to create an interactive atmosphere in the workplace.” 
She added:
“One of the most important aspects of good communication is listening. Through regular employee meetings and various teambuilding activities, we learn about our employee’s needs and concerns.“

“This is only possible through discussions between staff and management, regular meetings between seniors and operational staff, involving everyone in decision-making as well as regular staff satisfaction surveys.”

Ms. Al Swedi also said: 
“The dialogue sessions are in line with the establishment’s efforts to promote excellent communication at all levels at Mohammed Bin Rashid Housing Establishment.”

“Informal sessions like this one will be held on a monthly basis to ensure communication and exchange of ideas between the Duty Manager Director and all staff members.”

Al Swedi stressed the significance of communication to convey important messages and decisions, updating information, and dealing with emotional stress in the workplace.

Dubai, UAE

To ensure highest level of services and maximum convenience for UAE nationals, the Mohammed bin Rashid Housing Establishment (MBRHE) and  du, the integrated telecom service provider in the UAE, met today at the Establishment’s headquarter with the aim of coordinating the two parties’ efforts to provide triple-play services for all MBRHE’s completed and under-construction projects.The meeting was attended by Mr. Sami Gargash, MBRHE’s Deputy Managing Director; Mr. Omar Ahli, Strategy and Quality Manager and Head of Al Warqa’a Project Allocation Team; Mr. Hammad Bin Hammad, Loans and Grants Manager. du was represented in the meeting by Mr. Osman Sultan, CEO; Mr. Farid Faraidooni, Executive Vice President - Commercial and Mr. Mohammad A. Al Najjar, Strategic Relationship Director.

. The meeting discussed the best ways to provide triple-play services, which include fixed line telephone via internet Protocol,  high speed Internet and Pay TV, in the 544 villas of Al Warqa’a project, currently being allocated to the UAE nationals. It also discussed provision of the same services in other villas being built at Oud Al Mateena, Al Barsha and various areas of Dubai.

In his statement after the meeting, Mr. Sami Gargash, MBRHE’s Deputy Managing Director, said:

“To ensure offering all the necessary services to UAE nationals with minimum time and effort, du has been chosen to build the  FTTH network to supply triple-play services (fixed line telephone via internet Protocol,  high speed Internet, Pay TV) in all MBRHE’s projects. du will dedicate a temporary office in Al Warqa’a project to offer telecommunication services to the UAE nationals who will be benefiting from this project as we want du’s team to be close to the villas to assist UAE nationals with subscribing to du services easily and conveniently.”

Mr. Gargash noted that du has executed FTTH network in the 544 villas of Al Warqa’a (phase one), and it is currently building similar networks in other 504 villas (Phase Two of this project), Phase One and Phase Two of Oud Al Mateena Project consisting of 940 and 325 villas respectively, in addition to 1468 villas in Al Barsha Project.

du will continue supplying telecommunication services to all MBRHE’s current and future projects, Gargash added.

For his part, Mr. Osman Sultan expressed his pride of this cooperation and partnership with MBRHE. He said: “We will use our expertise to present high caliber home telecommunications for beneficiaries of the Establishment’s projects. du aims to be the best telecom partner for various UAE sectors, and for the national establishments in particular.”

“Inhabitants of MBRHE’s housing projects will benefit from the pay by the second system, simple and transparent tariffs, off-peak rates 24 hours per day, reduced monthly subscription fees, exemption of monthly fees for added value services, such as caller line ID, call conferencing, etc.” Sultan added.

du provides nationals in these projects with high speed internet service, which offers numerous tailored packages. With each package, the customer gets five email addresses with expandable storage capacity. du also offers Pay TV, providing customers with free basic TV channels  package, TV decoder on a reduced monthly rental basis, subscription of a new TV package for a shorter minimum subscription period.

Dubai, UAE

Dubai, June 7 , 2008

The Mohammed bin Rashid Housing Establishment (MRHE) has concluded the first stage of its Strategy Document for the coming five years (2008-2013).

The four-level Strategy, incorporates the prudent leadership’s vision of achieving better performance and offering more innovative and distinguished services.

Lining with Dubai’s Strategic Plan, MRSE’s strategy aims at combining the efforts of various governmental entities and ensuring a common framework for them to give support for human resources, productivity, sciences and technology, institutional systems, and the best international governance practices.

The MRHS’s Strategy rallies with Dubai’s Strategic Plan which covers four key arenas: economic development, government development, infrastructure and development of  remote areas.

MRHE has organized a special workshop for setting up this document which handles the Establishment’s vision, mission, values and objectives. The MRHE’s staff have been involved in this task by giving them the opportunity to express their views through a special platform.

Stage two of MRHE’s Strategy will focus on defining the Establishment’s strategic goals. It will be followed by a third stage to set its operational programmes, and then a fourth and last one to determine the institutional performance indices. Commenting on this Strategy, Mr. Sami Gargash, Deputy Managing Director of MRHE, said: “In MRHE, we are keen to adopt innovative approaches and achieve the highest levels of distinction in our services. MRHF is a key government establishment in Dubai, as it is always in direct contact with the nationals who are in need for its services, including housing loans, plots and houses allocations and others.”

“Customers’ satisfaction is a prime objective MRHE is seeking to achieve by encouraging staff to deal with customers with courtesy, kindness and transparency to reflect the civilized imag of the Establishment and to fulfill its targeted vision.” He added.

In line with MRHE’s aim to provide housing loans for 300 locals each month, the Board of Directors has announced that the names of the beneficiaries will be made public on May 29th.Commenting on the assigned housing loans, Mr. Sami Gargash, Deputy Directing Manager of MRHE, said: “The allocation of housing loans to UAE Nationals reflects the requirements of H.H. Sheikh Mohammed bin Rashid Al Maktoum. The Establishment strives to provide the means for locals, who fit the MRHE requirements, to obtain their own home through several means, one of which is the allocation of housing loans.”

MRHE has already started designating houses for the beneficiaries. 544 Villas have already been designated in Al Warqaa and 940 in Oud Al Matina. The MRHE previously designated 1211 plots of land in various locations throughout Dubai for its beneficiaries.

Dubai, UAE

The Mohammed bin Rashid Housing Establishment (MRHE), has launched a new initiative to revamp its customer service.  Mr Sami Gargash, the Deputy Managing Director of MBRHE, presented the new initiative at a series of meetings with departmental heads and employees from the following departments; front desk employees, donations, housing loans, maintenance engineers, social studies and additionally customer care, secretarial staff, reception and the MRHE call centre.Mr. Gargash stated in the meetings, the importance of giving excellent customer service throughout the establishment. He emphasised that every employee is the face of the company and that the way an employee interacts with a client should reflect the goals and image of the establishment.

Mr. Gargash said “We are taking this establishment to a higher level where our objective is to provide excellent customer service at all times. He also stressed the importance of good working relationships between employees and highlighted the importance of improving services offered to clients. Making good use of new technology was also included.

The Deputy Managing Director said: “The establishment is on the brink of a new era. In the near future, we will be designating houses for nationals registered in the establishment. It is therefore imperative that we all work together to establish excellent customer services that exceed expectations.”

Mr. Gargash, urged employees to be courteous at all times, especially when dealing with customers.  Other points discussed in the meetings, included; how to handle internal disputes, how to strengthen relationships between employees and to develop a family spirit within the establishment.

Dubai, UAE