The year has seen ExecuJet and NasJet achieve high customer satisfaction levels for their FBO services at King Khalid International Airport’s general aviation terminal, with 100% customer retention and a faultless safety record. New services introduced in the year include professional aircraft washing for narrow-body aircraft and a ‘customer guarantee’, under which basic handling charges would be refunded to customers not completely satisfied with their service.
NasJet CEO Saad Alazwari said: “The combined dynamics of local knowledge and international expertise has significantly lifted the user experience to set a new benchmark for FBOs in Saudi Arabia.”
Mark Hardman, Operations Director, ExecuJet Middle East, says: “Saudi Arabia is one of the Middle East’s busiest and most demanding business aviation markets. Customers in Riyadh are experienced and discerning, so the excellent feedback they have given is testament to the success of our close partnership with NasJet. The number of movements we’ve recorded in Riyadh this year is ahead of forecast, which gives us great confidence for the future and we expect our FBO movements to increase by 30-40% in 2015.
Serving customers at the Royal Terminal in Riyadh
Hardman added: “The next exciting step in Riyadh will be the imminent launch of our FBO services at the Royal Terminal, serving heads of state, Royalty and other VIP traffic. This operation, which benefits from the combined VIP expertise of ExecuJet and NasJet, will set new service standards in the region.”
ExecuJet is exhibiting at the 2014 Middle East Business Aviation show (MEBA) in Dubai from 8-10 December (stand # 575).
Photo Caption: Saad Alazwari, NasJet CEO, Mike Berry, Managing Director and Hadi Mouawad Executive Director.