Makkah governor opens e-service to receive complaints

4122Makkah Gov. Prince Mishaal bin Abdullah launched an online service on Saturday which enables citizens and residents to lodge their complaints on the governorate’s website.

Prince Mishaal said the e-service was established to facilitate communication between Makkah residents and the governor’s office.

He highlighted that the service is a qualitative step to expedite and ease formal procedures for individuals and raise the capacity of community members to identify their needs and problems.

Individuals can download the complaint-form from the governorate’s website, he explained, adding that six different icons are available to categorize complaints.

The icons provide a detailed explanation of the procedures, guidelines and services as well as the conditions that must be fulfilled for the form to be accepted.

The service will be available 24/7 and the website will provide up-to-date information about developments and progress taking place in the governorate. In addition, individuals are encouraged to provide their suggestions and feedback on the website.

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