Carrefour care center: Less than 24h to respond

465For the second year in a row , ” Carrefour ” continues conducting their full and comprehensive evaluation on the results of the unified service number 920000282 launched by ” Carrefour ” leaving its great impact on the public, where the specialists evaluate the performance of the trained staff of this service , making sure all there quires are answered within 24 hours measuring the extent of their competence in helping and giving the correct information to callers, in addition to decrease the number of calls received from customers and study the times and rates of increase or decreases of calls , also studying the nature of questions asked by ” Carrefour ” customers , to achieve customers desires and maintain their satisfaction with the services provided in all ” Carrefour ” stores around the Kingdom .

Most of the calls were about the location of ” Carrefour ” stores around the Kingdom and the latest marketing offers provided by ” Carrefour ” normally and continuously in the departments of electronics, household appliances, foods and so many other departments. The results showed majority customer satisfaction of ” Carrefour “, for services rendered and comprehensiveness , also many customers praised ” Carrefour ” for their continuous communication with customers and fans through their website , homepage in social medias “Facebook” providing them with information , quizzes and benefits for all family members and society in general .

The results of the evaluation were submitted to ” Carrefour ” management to take the necessary decisions to maintain the privileged position of Carrefour customers, and to reach their desires and develop the services provided to them.




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