GE Healthcare unveils ‘CarePlan,’ a tailor-made suite of support services

4212Building on the Saudi Ministry of Health’s mandate to strengthen the Kingdom’s healthcare infrastructure, GE Healthcare (NYSE: GE) has unveiled a bespoke suite of support services, ‘CarePlan,’ to meet the entire spectrum of Saudi healthcare providers’ needs.

Tailored specifically for the Kingdom, Careplan enables healthcare providers to achieve enhanced clinical outcomes, improved efficiency, and patient safety, through a broad range of innovative services that go beyond the traditional labor and parts support into a full range of services spanning education, digital support services, asset management, options and upgrades.

Mazen Dalati, President & CEO for GE Healthcare in Saudi Arabia, said: “For the last two decades, GE has been working to understand the needs of Saudi healthcare providers and striving to offer a complete portfolio of outcome-based solutions including world-class services. Given the investments being made by the Ministry and other critical public and private healthcare providers in hi-tech medical equipment, timely and quality service support for the duration of the product lifecycle is essential to asset optimization, providing optimal product performance and supporting improved user and patient safety. Therefore, bringing GE Healthcare’s advanced servicing capabilities form an essential part of our overall commitment to Saudi Arabia. Careplan adds to the growing suite of services to meet the evolving needs of our partners.”

The services will be available in three tiers: ‘CarePlan Essential,’ ‘CarePlan Swift,’ and ‘CarePlan Absolute.’ Through ‘CarePlan Essential,’ GE Healthcare enables providers to customize their service contracts with the optimum mix to fit their budgets, while upholding the highest standards of quality care. ‘CarePlan Swift’ maximizes returns on investment and productivity through increased uptime by swift intervention. ‘CarePlan Absolute’ enables providers to maximize their operational efficiencies through high performance, spearheaded by privileged personalized support, training, and upgrades.

All ‘CarePlan’ customers can take advantage of the repair centers and warehouses strategically located in Jeddah and Riyadh, in addition to having access to a dedicated toll-free hotline and fully-trained call center agents with a 10-second response time, ensuring that customers receive personalized service.

With over 25 years of operations in Saudi Arabia, today, over 20,000 GE Healthcare technologies are deployed across the Kingdom’s hospitals. With more than a 100 field and remote engineers in the Kingdom of Saudi Arabia, who undergo over 100 hours of training per year, GE Healthcare ensures the highest quality of service delivery to its customers across the Kingdom.

As one of the leading healthcare systems in the Middle East, GE supports the operational needs of the Ministry with technology and service offerings in hospital operations management and asset optimization supporting hospitals in making investment and resource decisions. GE Healthcare also supports as a key partner in strengthening operational efficiencies at hospitals and medical centers in the Holy City of Mecca during the Hajj pilgrimage.

With a commitment to localization and human capital development for the healthcare sector, GE Healthcare and King Fahad Medical City launched the ‘Healthcare Skills Training Institute’ within KFMC, as part of GE’s US$1 billion investment commitment in the Kingdom. More than 5,000 healthcare professionals have benefited from GE’s technical, clinical and healthcare management courses in the Kingdom since 2011.

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