Categorized | Environment


4188The National Water Company of the Kingdom of Saudi Arabia (NWC) and Veolia Environnement, the global leader in environmental services, have signed an agreement finalizing the contractual incentive fees to be paid to Veolia. As a result, Veolia will receive payment of $5 million USD related to its performance in the Riyadh Management Contract.

Working in partnership with NWC through a public-private partnership performance contract, the first of its kind in the Middle East, Veolia has been acknowledged for its excellent work over the past five years in the treatment and distribution of water in Riyadh.

His Excellency Dr Loay Al-Musallam, CEO of NWC in Saudi Arabia, said: “The signature of this amendment is an excellent way to complete successfully the Management Contract for water and wastewater services in the city of Riyadh, which will end in June this year. A lot has been accomplished jointly by NWC and Veolia teams over the past 6 years. We rely on the continued involvement and expertise of Veolia for further joint successes in the years to come.”

Frederic Fleury, CEO of Veolia in Saudi Arabia, said: “Veolia is proud to have contributed to the significant improvement of Riyadh’s water services. Joint efforts have led to shared benefits for NWC and its Riyadh City Business Unit.” He added “Veolia is committed to Saudi Arabia for the long-term and providing customers with quality services. We believe arrangements like the one Veolia has with the National Water Company benefit both parties.”

Six years after the start of the contract, the optimizations of operating methods have contributed to the significant improvement of the quality of service while, at the same time, enhance knowledge transfer and water conservation in Riyadh.

In addition to the upgrade of Riyadh’s water and wastewater networks, Veolia succeeded to overcome these challenges thanks to the implementation of several customer-oriented tools and best practices. In the meantime, people from NWC have been following an intensive training programme to enhance their technical knowledge, performance and health & safety awareness.

Key figures at a glance:

- Increase of 1 million inhabitants in the population served by the potable water network

- Increase of 1.5 million inhabitants of the population connected to the wastewater network

- Continuity of supply has ramped up from 25% to more than 50% in 2013

- Customer satisfaction has ramped up from 45% to 85%

- Network Efficiency of 82%

In an environment of scarce water resources, effluent recycling for irrigation or industrial purposes is a promising avenue for new opportunities that NWC and Veolia are actively investigating.

Veolia Environnement is a global leader in environmental solutions. It has been operating in the Middle East, including Saudi Arabia, for 20 years and has approximately 4,000 of employees in the GCC. The company provides tailored solutions to meet the needs of municipal and industrial customers in the three areas of water management, waste management and energy management.

The National Water Company, a Saudi joint stock company fully owned by the government, was established to provide water and wastewater services in accordance with the latest international standards. NWC focuses on providing drinking water of high quality for all customers, providing all households with water and wastewater connections, the preservation of natural water resources, the protection of the environment, making maximum use of the Treated Sewage Effluent (TSE), and the development and training of qualified Saudi employees in accordance with the latest international standards.

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